Call Pet Support Center
1. About Call Pet
Give your idle phone a second life. Call Pet is a professional pet monitoring tool that prioritizes extreme privacy and simplicity. By utilizing WebRTC technology, you can transform an idle smartphone (Monitor) into a high-quality pet camera and call it anytime from your primary phone (Controller).
2. Three-Step Quick Start Guide
- Assign Roles: Open Call Pet on two devices. Select "Monitor" on the idle phone at home and "Controller" on your primary phone.
- Privacy Pairing: Use the Controller to scan the QR code generated by the Monitor. This establishes a secure, end-to-end encrypted bond without the need for an account or password.
- Start Monitoring: Tap the "Call" button on the Controller. The Monitor will automatically and silently answer the video call.
3. Key Features
- Auto-Answer: The Monitor answers calls from the bound Controller instantly without any manual intervention.
- Push-to-Talk (PTT): Hold the "Microphone" icon during a call to speak to your pet, and release it to mute.
- Remote Hardware Control: Remotely switch between front/rear cameras or turn on the flashlight to see better in the dark.
- Power-Saving Mode: While in standby or during a call, the Monitor supports a "Dark Screen" mode to reduce power consumption and prevent screen burn-in.
- Real-time Connection Quality: Monitor your connection status (latency, bandwidth, packet loss) directly on the call interface.
4. Privacy & Security (Our Core Principles)
We adhere to the Zero-Knowledge principle to ensure your home remains private:
- Encrypted control and signaling: Control signals are encrypted using X25519 + AES-GCM. Our signaling servers only forward encrypted setup and control messages and cannot decrypt your commands.
- Encrypted WebRTC media: Video and audio streams use WebRTC DTLS/SRTP. Call Pet prefers a direct device path when available; restricted networks may use TURN relay services to forward encrypted media packets. Call Pet does not provide cloud video recording or storage.
5. Frequently Asked Questions (FAQ)
Q: Why does it say "Calling..." but fails to connect?
A: Ensure both devices have internet access. Call Pet will automatically attempt to reconnect up to 3 times. Please check if the Monitor's battery optimization settings are interfering with the app's background activity.
Q: Is my privacy secure?
A: Yes. Media streams use WebRTC DTLS/SRTP encryption. Call Pet prefers a direct device path when available, while restricted networks may use TURN relay services for encrypted media packets. Call Pet does not provide cloud video recording or storage.
Q: Will the Monitor drain battery or cause screen burn-in?
A: We provide a Dark Screen mode during standby or calls to reduce power usage and help prevent burn-in.
Q: Why does the connection occasionally fail?
A: The call interface shows real-time network quality. If fluctuations cause a drop, the app will retry up to 3 times. Please ensure both devices have stable internet access.
Q: Can I remotely switch cameras?
A: Yes. On the call page, you can remotely switch front/rear cameras or turn on the flashlight.
Q: Why can I hear audio but not see video?
A: This is usually caused by limited network bandwidth for video. Call Pet optimizes media delivery (Recovery Transceiver), but switching to a more stable Wi-Fi network is recommended.
Q: Can I use it on different Wi-Fi networks?
A: Yes, as long as both networks allow a usable WebRTC connection. STUN helps with NAT traversal, and restricted networks may require TURN relay. Some carrier, hotel, school, or firewall networks may still block connectivity.
Q: How do I re-pair my devices?
A: Tap "Re-pair" on the top-left corner of the Controller's call page to scan a new QR code.
6. Contact Us
If you have suggestions or encounter technical issues, please reach out:
Support Email: support@callpet.me
Developer Email: apple.abec@gmail.com
Response Time: We typically respond within 48 hours.
Privacy Policy: https://www.callpet.me/privacy/
Terms of Service: https://www.callpet.me/terms/
Pricing: https://www.callpet.me/pricing/
Refund Policy: https://www.callpet.me/refunds/