Refund Policy
This policy explains how to request a refund for Call Pet Pro. Your statutory consumer rights under applicable law are not limited by this policy.
1. Identify your payment provider
Your refund path depends on where the purchase was completed:
- Apple App Store: Apple processes the payment and decides refund requests under Apple's policies.
- Google Play: use the purchasing Google Account and Google Play’s refund process, or contact Call Pet support for help with the transaction.
- A completed Paddle transaction: follow the provider shown on your receipt. This is not a new-purchase option in the current Android APK or Google Play app.
- Android APK: no new subscription purchases are offered. Earned or granted membership is not a store payment to refund.
2. Apple App Store purchases
To request a refund for an Apple purchase, visit reportaproblem.apple.com or contact Apple Support. Call Pet cannot issue an App Store refund directly.
3. Google Play purchases
Sign in to the Google Account used to buy Call Pet Pro and follow Google Play’s refund instructions. Eligibility depends on the purchase, timing, region and applicable policy; a refund is not guaranteed. You can also contact support@callpet.me with the non-sensitive order reference for help.
To stop future renewals, use Google Play > Payments & subscriptions > Subscriptions. Uninstalling the app does not cancel a subscription. See Google Play subscription help.
4. Purchases already completed through Paddle
For a purchase completed through Paddle, start your request from the receipt email, the authenticated Paddle customer portal opened from Call Pet, or paddle.net. You can also contact support@callpet.me so we can help identify the transaction and direct you to the correct support path.
Refund eligibility is assessed using the transaction facts, Paddle's applicable buyer terms and refund process, and mandatory consumer-protection requirements. More information is available in Paddle's Refund Policy.
5. Cancellation is different from a refund
- Canceling a monthly or yearly subscription prevents future renewals. It does not automatically refund a completed charge.
- After cancellation, Pro access normally remains available until the end of the paid billing period.
- A lifetime plan is a one-time purchase and has no recurring renewal to cancel.
6. Failed, canceled, or pending payments
A failed, canceled, pending, expired, or unpaid checkout does not grant Call Pet Pro. If your payment method shows a temporary authorization after an unsuccessful attempt, the payment provider or bank normally controls when that hold is released.
7. Technical problems
If a successful store purchase is not recognized, use Restore Purchase in the matching App Store or Google Play version, signed in to the purchasing store account. For a completed Paddle purchase, follow the receipt or contact support. Cross-store or cross-channel entitlement transfer is not automatic. If the issue remains, email support@callpet.me with the platform, approximate purchase time, and the non-sensitive transaction reference shown on your receipt. Do not send full card details.
8. Contact
Service provider: Chen Zhiguo (indie developer)
Email: support@callpet.me
Address: Shell Haiyan Apartment, Huamao City Phase II, Shui'an South Street, Chaoyang District, Beijing, China